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In the interests of safety, convenience and mobility, N3TC has
been hard at work preparing for the anticipated increase in traffic along the N3
Toll Route during the 2010 FIFA World Cup South Africa™.
Some of N3TC’s planning has included the following:
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N3TC has engaged with all law enforcement and emergency
service personnel along the entire Route (Heidelberg to Cedara) to ensure that
in the event of an incident, there will be a prompt response to incidents along
the Route;
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Toll Collectors and plaza staff have been trained to welcome
customers with a warm South African welcome and to handle all transactions
efficiently;
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N3TC’s Route Services have been increased to ensure that
motorists who may require assistance during this period will receive a prompt
response to their calls;
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The N3TC Customer Careline and Route Control Centre will
continue operating 24-hours a day, seven days a week with an increase in manning
over peak days, as determined by the matches scheduled in Durban and the Gauteng
stadia;
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Community Medical Services (CMS) – a group of volunteer
paramedics and qualified ALS practitioners – will be on standby for the entire
period between Villiers and Warden as well as at Van Reenen’s Pass;
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N3TC and CMS have partnered with BMW’s Road Service team. BMW
has committed two Road Service vehicles to the N3 Toll Route for the full period
and these teams will be providing much needed assistance to all motorists,
irrespective of the vehicle make, who experience mechanical breakdowns.
Furthermore, they will assist the CMS and N3TC Route Services teams at incidents
to assist with scene safety;
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N3TC together with the other toll road concessionaires, TRAC
and Bakwena, have worked hand-in-hand with SANRAL to prepare a national protocol
document for all National Routes in South Africa; and
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N3TC has engaged with the Local Organising Committee to
ensure that additional emergency support and assistance is available to N3 Toll
Route customers should the need arise.
Tourists are encouraged to take note of the N3TC Customer
Careline number – 0800 N3 HELP (0800 63 4357) – and to keep it handy in
the event that they require assistance while travelling between Johannesburg and
Durban along the N3 Toll Route. The N3TC Route Control Centre, through a world
class tracking system, is equipped to dispatch the nearest N3TC Route Patrol
vehicle to the scene. Callers must remember to provide the details of the
nearest blue route marker board to the call centre operators as this will assist
the Route Patrollers to identify the motorist’s location.
In
the event of a breakdown, motorists must remember the following:
- contact the N3TC Route Control Centre immediately – 0800 N3 HELP (0800
634357) ;
- pull as far off the road as possible;
- keep your emergency lights on;
- position an emergency triangle approximately 45 metres behind the vehicle;
- stay in your vehicle and only accept assistance from an N3TC Route Patrol
vehicle, official N3TC partner such as CMS or BMW Road Service or official law
enforcement agent; and
- keep in contact with the N3TC Route Control Centre until you are back on the
road.
Tourists making use of the N3 Toll Route are invited to visit the N3TC Route
Help Centre based at the Bergview Complex, which is just of the N3 at
Harrismith. The N3TC Route Help Centre provides its customers with essential
travel information as well as details on suggested destinations in the vicinity
of the N3 Toll Route. It is well worth the time to visit the N3TC Route Help
Centre to learn a lot more about South Africa and its tourism offering.
N3TC looks forward to welcoming both international and local fans to the
N3 Toll Route.
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