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TAG PAYMENTS ON THE N3 TOLL ROUTE

...AN ADDITIONAL, OPTIONAL AND CONVENIENT PAYMENT METHOD ON THE N3 TOLL ROUTE


N3TC has implemented the automated electronic Tag payment method in certain lanes at all N3TC-managed toll plazas between Cedara in KwaZulu-Natal and Heidelberg in Gauteng.

The choice is yours. #MyTagMyChoice



 

What is Automated Electronic Payment?

Automated electronic payment simply means toll fees are collected in an automated manner. It is an internationally recognised method of toll collection, which, aims to reduce traffic congestion and improve mobility, in a safe and convenient way at toll plazas.

Tolls are collected electronically when vehicles fitted with Tags pass through toll plazas. Vehicles fitted with Tags, are identified by electronic readers placed in toll plaza lanes. Transactions are automatically deducted from the vehicle owner’s pre-approved and registered SANRAL Account.

Motorists whose vehicles are fitted with Tags will have the option of making use of the Tag as a convenient payment method. On approach users will slow down, the system will read the Tag, and if the Tag is valid for payment, the boom will rise. This reduces the need to come to a complete stop at a toll plaza and to pay using any of the other manual payment methods accepted.

N3TC will be implementing electronic tolling in selected lanes only at all N3TC-managed toll plazas between Cedara in KwaZulu-Natal and Heidelberg in Gauteng.

You have a choice?

If your vehicle is fitted with a SANRAL Tag, you can choose to make use of this convenient payment method at the plazas along the N3 Toll Route.

Why is automated electronic payment being implemented on the N3 Toll Route?

This technology allows for greater safety, convenience and mobility for N3TC customers whose vehicles are already ‘tagged’. Through the introduction of automated electronic payment in certain toll plaza lanes at the plazas along the N3 Toll Route, traffic flow should be improved due to enhanced processing of toll transactions using the Tag payment method.

What is Interoperability?

Interoperability means that a single Tag fitted in a vehicle can be used as a payment method at toll plazas situated on South Africa’s national routes.

pointerWill all the Toll Plazas on the N3 Toll Route have automated electronic payment?

Yes. Automated electronic Tag payment will be implemented at all plazas operated by N3 Toll Concession (N3TC) between Heidelberg in Gauteng and Cedara in KwaZulu-Natal. These toll plazas include:

MAINLINE PLAZAS?
  • De Hoek
  • Wilge
  • Tugela
  • Mooi River
RAMP PLAZAS?
  • Bergville Ramp Plaza
  • Tugela East Ramp Plaza
  • Mooi South Ramp Plaza
  • Mooi North Ramp Plaza
  • Mooi Treverton Ramp Plaza

Will gantries replace the toll plazas on the N3 Toll Route?

No. The existing toll plaza environment will remain in place. Automated electronic payment has been implemented into the existing environment.

Only certain toll plaza lanes will be available to ‘tagged’ customers. These lanes will be clearly signposted and referred to by N3TC as the orange lanes. These plaza lanes will allow for a mix of transactions whether Tags or the existing manual payment methods.

Will toll fees be increased to cover the cost of automated electronic payment?

Toll fees will not be increased to recover the cost to implement the automated electronic Tag payment option on the N3 Toll Route.

Toll fees on the N3 Toll Route are adjusted and gazetted annually by the Minister of Transport, typically in March. Annual adjustments are in accordance with the Consumer Price Index (CPI).

Will there be more toll plazas on the N3 Toll Route?

No additional toll plazas are planned on the existing N3 Toll Route between Heidelberg in Gauteng and Cedara in KwaZulu-Natal, which is managed by N3TC.

How do you use my toll fees?

Tolls collected are used to finance the construction, upgrading, maintenance and operation of the portion of the N3 managed as per the Concession Contract between N3TC and SANRAL.

N3TC receives no other income/subsidy from Government whatsoever.

In addition to using the tolls collected to ensure a high quality road, improved road safety, reduced travelling distances and substantial savings on the running costs of vehicles, N3TC supports a number of corporate social investment projects in communities along the Route.

What are the benefits of paying tolls the N3 Toll Route?

  • A high quality road network on which to travel.
  • Ongoing maintenance and rehabilitation of the road network.
  • Improved road safety.
  • Reduction in travelling time.
  • Substantial savings on the running cost of your vehicle.
  • Integrated Road Incident Management System (RIMS) to provide support in the event of an incident.
  • Facilities for heavy vehicles.
  • Dedicated 24/7 Customer Careline linked to Route Patrol Services..

How does Tag payment work on the N3 Toll Route?

As you pass through the orange lane, your Tag will emit a “beep” as soon as the Tag is ‘read’by the system. Equipment located in the lane will recognise your registered Tag. Based on the number of axles on the vehicle, your vehicle class is identified and classified by the toll collector in the toll booth. Your SANRAL Account will be authenticated and if valid for payment, the transaction will be recorded. Fees are automatically deducted from your
SANRAL Account.

Details of your transactions (invoices and statements) are available from SANRAL, online at
www.sanral.co.za, unless manual verification is required .

What is a Tag?

A Tag (or electronic transponder) is a matchbox sized device placed in the windscreen of a vehicle and used to identify the vehicle as it passes through an automated electronic Tag payment lane. Each device is unique and linked to a specific vehicle licence plate number.

Will my Tag work on other routes or just on the N3 Toll Route?

The automated electronic payment system is interoperable. A Tag fitted into a vehicle will work on all other toll routes in South Africa where Tag payment is an accepted method of payment. A registered and ‘tagged’-user will receive one consolidated statement from SANRAL.

What is the benefit of having a Tag?

It offers a convenient, cashless, safe and alternative payment method. Technology helps to enhance your passage through toll plazas along the Route.

When will the Tag payment option be available on the N3 Toll Route?

It is anticipated that the Tag payment option will be implemented by December 2015.

Where can I get a Tag?

Tag starter packs will be obtainable from SANRAL Customer Service Centres and a selection of retail outlets in major centres.

What does the Tag cost?

Your Tag will cost R50.00 which will be credited to your Tag, once you have registered your SANRAL Account. Please ensure that you have sufficient funds in your SANRAL Account to cover the toll fees charged at the N3TC plazas that you will be travelling through.

Must I get a Tag?

This is an optional, alternative payment method on the N3 Toll Route. Thus, you can choose to make use of this convenient method to pay toll fees along the Route. If your vehicle is fitted with an existing SANRAL Tag, you can still choose whether you want to make use of the Tag payment option at plazas along the N3 Toll Route.

Do I have to register to get a Tag?

You will need to purchase a Tag starter pack and then register on the SANRAL system in order to qualify for the Tag payment option along the N3 Toll Route.

I am already a Tag user. Do I have to re-register to use my Tag on the N3 Toll Route?

You do not have to re-register. Your transactions on the N3 Toll Route will automatically be registered and reflected on your existing SANRAL Account. Toll fees for the N3 Toll Route will appear separately on your account statement.

Can I use the Tag in a different vehicle?

No. Each Tag is assigned to a single vehicle licence plate number and vehicle class. It is also linked to a Customer Account ID card and a specific SANRAL Account with the relevant vehicle details.

How will I know if my Tag is working?

As your vehicle passes through an orange lane at any one of the N3TC-managed plazas along the N3 Toll Route, the electronic reader in the lane will register your Tag and emit an audible beep as follows:

  • One beep means the transaction was successful and the boom will lift.
  • Two beeps mean your SANRAL Account balance is low and needs to be topped-up. The boom should still lift.
  • Four beeps or no beeps indicate a problem. In this case, please contact the SANRAL Call Centre on 0800 SANRAL (0800 726 725) or visit your nearest SANRAL Customer Service Centre. The boom will not open and you will be required to pay the toll via another accepted payment method.

It is important to note that the Tag payment method is currently being tested along the N3 Toll Route. If your vehicle is ‘tagged’ don’t be worried if you hear “beeping” when you pass through a toll plaza.

Can all vehicles be fitted with a Tag?

Yes. Special Tag brackets are available for heavy vehicles (vertical windscreens) and motorcycles. You are able to exchange the normal Tag bracket at a SANRAL Customer Service Centre. Please refer to the fitment instruction in the Instruction Manual included in your Tag starter pack.

What happens if a windscreen needs to be replaced?

The Tag can be removed from the old windscreen and re-fitted to the new windscreen with a new bracket.

What happens to the Tag if I sell or buy a vehicle?

If you sell your vehicle:
The owner should remove the Tag and delete the sold vehicle from the SANRAL Account. The Tag should be returned to SANRAL within 30 days if it is not going to be assigned to a replacement vehicle.
If you buy a new vehicle:

A new Tag and vehicle can be linked to an existing SANRAL Account, or a new SANRAL Account can be registered.

Any changes to the user’s SANRAL Account, Tag changes, or vehicle detail changes, need to be reported to SANRAL. For further details visit the SANRAL website: www.sanral.co.za.

Are the Tags waterproof?

Tags are not waterproof. The Tag is designed to fit on the inside of your motor vehicle and not the outside.

Motorcycle Tags are supplied with water resistant pouches.

Does the Tag have any type of switch to put off or on?

The Tag is a matchbox-sized tamperproof device with no on or off buttons.

Which payment methods are accepted?

The following payment methods are accepted at all toll plazas along the N3 Toll Route:

Class 1: Cash, valid credit and fleet cards

Class 2 – 4: Cash, fleet cards; or Zimele RMS Toll Cards


Tags will be accepted for all vehicle classes.If your vehicle is fitted with a Tag, you can choose to make use of this convenient Tag payment method at the plazas along the N3 Toll Route by driving through an orange lane.

Which payment methods are not accepted on the N3 Toll Route?

  • Diners Club, American Express and all other International Cards are NOT accepted methods of payment for any class of vehicle.
  • Mastercard and Visa Credit Cards are ONLY accepted for Class 1 (Light) Vehicles; not for other vehicle classes.
  • Garage Cards are ONLY accepted for Class 1 (Light) Vehicles; not for other vehicle classes.

How do I know which Class my vehicle belongs to?

N3TC classifies vehicles in accordance with a vehicle classification system as gazetted by Government:

Class 1:Light vehicles

Class 2:Heavy vehicles with 2 axles

Class 3:Heavy vehicles with 3 or 4 axles

Class 4:Heavy with 5 or more axles

Are there any discounts for Tag users on the N3 Toll Route?

The toll fees as gazetted apply and are not subject to discounts. For current toll fees at plazas on the N3 Toll Route, visit www.n3tc.co.za; and for a breakdown of toll fees on all other toll routes, visit www.sanral.co.za.

Are any vehicles exempt from paying toll fees?

Through legislation, the South African Police Services (SAPS) and the South African National Defence Force (SANDF) are exempt; but are required to travel with a valid permit.

Where can I register a SANRAL Account for the automated electronic Tag payment option on the N3 Toll Route?

The toll fees as gazetted apply and are not subject to discounts. For current toll fees at plazas on the N3 Toll Route, visit www.n3tc.co.za; and for a breakdown of toll fees on all other toll routes, visit www.sanral.co.za.

How will I be invoiced for my toll fees using the automated electronic Tag payment option?

Customers will receive a consolidated tax invoice and statement from SANRAL, through their preferred method of contact as stipulated at the time of registration. Toll fees for the N3 Toll Route will appear separately.

Where will I be able to query my SANRAL Account or transactions?

All account queries should be directed to SANRAL by visiting any of the SANRAL Customer Service Centres of via www.sanral.co.za or 0800 SANRAL (0800 726 725).

Can a company, register all its company vehicles and not go through a Fleet Management Service Provider?

Yes. Contact the SANRAL Call Centre on 0800 SANRAL (0800 726 725) for assistance.

Alternatively, you can make use of the ZIMELE RMS facility linked to a Tag Payment Option. Contact Zimele on (011) 453-5023.

You may also choose to go via your Fleet Management Service Provider, which will provide these services to your company. Please contact them directly to enquire about the services that they will be offering.

What documentation is required to register a SANRAL Account?

  • Proof of identification (ID, passport or driver’s licence);
  • Vehicle Licence Plate Number (VLN);
  • Physical and / or Postal Address;
  • Contact details (such as cell phone number and e-mail address); and
  • Banking details.

How will I know if my funds are low?

You will be able to identify that your SANRAL Account has reached a low balance by the number of beeps made by your Tag when driving through the plaza. Your Tag will beep twice when it requires to be topped-up. You will also receive a notification through your preferred means of communication, as identified during the Account registration process.

What happens if there are no funds in my SANRAL Account?

You will not be able to make use of the automated electronic Tag payment option at any of the N3TC-managed plazas and will be obliged to pay with any of the other accepted payment methods. Refer to the Accepted Payment Methods section.

When and how am I charged for the transactions and do you have a billing and payment system for businesses?

There is only one billing system in place for all Road Users through SANRAL’s centralised Transaction Clearing House (TCH). Private road users and businesses would have to choose between the two payment methods offered, being the Pre-Paid or Credit Card Settlement Account.

What documentation is required to register a SANRAL Account?

  1. Pre-paid Account
    This SANRAL Account requires the account holder to maintain a minimum (positive) balance in the Account and when the minimum amount is reached, it would need to be topped-up.
    Top-up can be done in two ways
    • Automatic – linking the SANRAL Account to a credit card or through a debit order. Once the minimum amount is reached a previously agreed amount will be topped-up from the pre-defined credit card or debit order.
    • Manually – paying cash into the SANRAL Account at any of the SANRAL Customer Service Centres, or via Electronic Funds Transfer (EFT).
  2. Credit Card Settlement Account
    Road users can pay their tolls by linking the SANRAL Account to a credit card. Transactions are “rolled up” for the day and one amount is deducted from the pre-defined credit card on a daily basis.

Will penalties be applied for non-payment and SANRAL Accounts that are in arrears?

Yes. Additional charges will apply as a result of non-payment for all toll accounts that are in arrears.
However, no Tag payment transactions will register on the N3 Toll Route if an account holder has insufficient funds in the SANRAL Account. Tag users will have to make use of an alternative payment method.

My vehicle has been stolen. How can I ensure that toll fees are not accumulated on my SANRAL Account?

Notify the SANRAL Call Centre on 0800 SANRAL (0800 726 725) immediately or visit a SANRAL Customer Service Centre. Alternatively report it online at: www.sanral.co.za

What can I do if I pick up transactions that are not mine on my statements?

Contact the SANRAL Call Centre on 0800 SANRAL (0800 726 725), or visit a SANRAL Customer Service Centre, or log an enquiry on: www.sanral.co.za

Are my SANRAL Account details safe?

The SANRAL system has international best practice security systems in place; including preventative measures to ensure that customer details remain secure.

If I pay by credit card, how safe is it?

SANRAL operates according to international best practice standards. The transaction system is PCI-DSS (Payment Card Industry Data Security Standard) compliant.

Do I have to use the money credited to my SANRAL Account within a certain time frame?

The money remains the property of the vehicle owner and will remain allocated to the respective SANRAL Account.

Can I retrieve my invoices online?

Registered SANRAL Account holders can access statements and invoices online at: www.sanral.co.za

Can I pay my SANRAL Account at the end of the month?

No. SANRAL is unable to extend credit.

If my Tag works on the different routes, how many accounts will I need to have?

Your Tag will work on all toll routes in South Africa where the automated electronic payment method has been implemented. You will have a single account for all toll transactions, making it a single payment to a central account.

Are all the lanes at N3 Toll Plazas Tag payment lanes?

Only certain lanes in the toll plazas along the N3 Toll Route have been fitted with Tag readers at present.

How will I know which lanes are Tag payment lanes?

The Tag payment lanes will be clearly signposted. Look out for the orange lanes if you wish to make use of this convenient payment method.

Will I be able to make use of other payment methods in an ‘orange lane’?

N3TC has ensured that these lanes will make provision for a mix of payment methods such as cash and credit cards. However, if you have a valid Tag and choose an orange lane, it will be used for payment of the toll.

If I have a Tag fitted in my vehicle, but don’t want to make use of the Automated Electronic Payment method, can I avoid it?

Yes. You can make use of any other manual payment method but you will need to select a lane that has not been fitted with Tag Readers, which will be clearly marked as the orange lane.

Should you choose the orange lane, the system will automatically ’read’ the Tag fitted in your vehicle and register the transaction (deduct Toll Fees from your SANRAL Account). You will hear one beep which will indicate that the transaction was successful and the boom will lift.

Do I need to slow down when I approach a Tag lane at a Toll Plaza?

As you enter the plaza environment, you will need to slow down, and identify your lane of payment choice. If you select the orange lane, and you have a Tag fitted to the vehicle, as you enter the lane, the collector will classify your vehicle. As soon as the Tag reader ‘reads’ the Tag, and if the transaction was successful, the boom will open and you will continue with your journey.

It shouldn’t be necessary to stop unless the vehicle ahead of you has selected a manual payment option, if your Tag transaction was unsuccessful for any reason, or if traffic congestion is being experienced as may happen during peak traffic periods.

How do I know what I have been charged?

The User Fee Display (UFD), located in the lane to the right of the boom, will indicate your chosen method of payment and the amount charged.

What happens if I don’t have any funds in my SANRAL Account?

You still have to pay your toll fees. You can do this with any of the valid manual payment options available to you at N3 Toll Plazas.

Why doesn’t the boom open when I have a Tag in my vehicle?

The boom will not open if you have insufficient funds in your SANRAL Account to cover the cost of toll fees on the N3 Toll Route.

Two beeps will indicate your account balance is low and needs to be topped-up. The boom should still open.

Four beeps or no beeps indicate a problem and the boom will not open until another method of payment has been concluded. In this case, please contact the SANRAL Call Centre on 0800 SANRAL (0800 726 725).

What happens if there is a power outage?

Back up and generator power is installed in all plazas along the N3 Toll Route. However, if for any reason there is a power outage and the reader does not work, another accepted payment method will have to be used.

What happens during traffic congestion? Do I still need to pay?

Yes. Toll is a user fee. If the N3 Toll Route is used, the user is legally obligated to pay toll, even at peak times.

Who should I approach with queries, compliments, complaints or for more information – N3TC or SANRAL?

Direct all queries about your SANRAL Account to SANRAL through any of the following options:

    • Visit a SANRAL Customer Service Centre.
    • Contact the SANRAL Call Centre on 0800 SANRAL (0800 726 725).
    • The 24-hour N3TC Customer Careline on 0800 63 4357 (0800 N3 HELP).

Get more information on the N3 Toll Route by contacting N3TC via:

  • Twitter: @N3Route.
  • Contact the SANRAL Call Centre on 0800 SANRAL (0800 726 725).
  • N3TC website: www.n3tc.co.za.